It consists of our dear Louise Marie!!!! With your Longhairs® Magicpack she will help along the way by your side, busily setting everything up, doing tests, supervising your on-line-diary notes you'll keep, and prescribing as you evolve. Support is mostly product related, and because she believes in YOU, like you believe in her with the MP you ordered. Support for Longhairs® Magicpackers it is at no extra cost. She is a personal hair trainer, teacher, coach and tutor, but not a waitress, but she always puts alot of care towards your techniques, individualizing and customizing the use of your full Magicpack kit, heading towards making the best of your tools and products you have invested in. We consider Magicpack like having a pallette, learning to paint artistically, but not at all like a paint-by-number. She is very ept at coping with the initially overwhelming feeling of the 'full-fridge' (as opposed to other likes leaving you constantly needy). We are not 'selling-as you-go', and we are not for sale in any stores...because Louise Marie comes with it:-)